What is ZOLA FLEX?
ZOLA FLEX is a Solar Home System – a closed system combining solar power, the latest Lithium Ion battery technology and highly efficient appliances. Designed for usage in rural and peri-urban households in areas lacking grid electricity, it is a stand-alone energy ecosystem.
What is ZOLA FLEX POWER?
ZOLA FLEX POWER is a new configuration of ZOLA FLEX designed for users with access to a bad grid connection. It uses the same ZOLA FLEX foundation, but includes support for grid charging and AC appliances.
Is ZOLA FLEX the right solution for me?
ZOLA FLEX offers systems that fit the needs of both off-grid and weak-grid customers.
All of our ZOLA FLEX systems offer customers a clean energy alternative, using solar energy to power your home. Our systems come with high-quality, energy-efficient appliances designed to maximize runtime from a given charge. Our systems enable you to sustain a comfortable lifestyle, powering essential appliances such as phones, fans, TV, and radio as well as lighting throughout your home All systems are also covered by our manufacturer’s warranty, giving you peace of mind should any problems arise.
How does ZOLA FLEX enable me to save money?
ZOLA FLEX generates power from the sun, for free, and offers a cost-effective alternative to expensive existing solutions of diesel generators or kerosene lighting.
For customers with grid access, FLEX POWER systems can store power from the grid when it is available. This allows users to power their energy needs with ZOLA FLEX instead of generators when the lights go out, saving you money on expensive fuel costs.
Once you have paid off your ZOLA FLEX system, the system and all the power it generates becomes your “free power for life.”
Who makes ZOLA FLEX different?
ZOLA FLEX is manufactured by ZOLA Electric – an award-winning American Solar Power company that already serves over 1 million people in Africa.
Trusted by over 1 million People in Africa
The founders of ZOLA Electric moved from Oxford University to Tanzania to understand why solar was not being used to generate power in Africa, despite the poor reach of grid power. They have been solving this problem – unavailability of grid power – one step at a time, developing power solutions that meet the specific everyday needs in Africa. The company initially expanded into Rwanda, Ivory Coast and Ghana and is now in Nigeria. ZOLA Electric therefore provides power solutions for over 1 million in Africa today.
ZOLA Electric has installed more than 200,000 solar home systems, serves more than 1,000,000 users each day and employs more than 1000 people in Africa. It is truly the No. 1 power solutions company in Africa!
What can I do with ZOLA FLEX?
ZOLA FLEX comes in two sizes. The ZOLA FLEX is a smaller battery system supplied with a 40W panel sized to power up to a maximum of 32 LED lights, charge a ZOLA radio and customer phones, and even a 19” TV. The ZOLA FLEX Plus is a larger battery system supplied with a 80W panel that provides the same utility, but now including up to a 32” TV and a standing fan.
What makes ZOLA FLEX different from other solar home systems?
We believe that our hardware is the best product in the market. Starting with an official installation from a ZOLA Service Agent to ensure quality, a beautiful wall mounted aesthetic the customer can be proud of, and our high-quality appliances – ZOLA customers are guaranteed the best user experience.
What is included in ZOLA’s 5 year service offering?
Our 5-year service offering includes a number of services to ensure peace of mind:
- Free 24/7 call center for customer care
- Free system delivery and in-home installation
- Free access to all ZOLA Service Centers
- 5-Year Warranty covering all repairs or replacements due to manufacturing defects for the core system (FLEX Power Box, FLEX Solar Panel and ZOLA Lights)
- 1-Year Warranty covering all repairs or replacements due to manufacturing defects for non-core system components
What is the performance of ZOLA FLEX?
Our systems enable customers to enjoy lighting all night long, however, customers should be sure to monitor energy usage of other devices to ensure this capability. To help customers manage energy usage and security, bulbs have an automatic dim mode in the event of low battery capacity. The run time of individual ZOLA appliance varies, however, our TVs are designed and sized to provide an entire evening’s entertainment.
How do I buy a ZOLA FLEX system?
In our operating countries – Nigeria, Tanzania, Ghana, Ivory Coast and Rwanda –– customers are either met in the field and managed remotely or can go to a Customer Centre to process a sale. Installation occurs after customers have either purchased the full system (“buy now”) or paying a small upfront deposit as part of a financing program, in which they will pay off the remainder of the system in small increments over time. Please contact your local ZOLA operations for more information on how to purchase a system in your home country.
What happens if a customer misses a payment?
If a customer falls behind on their payment plan, ZOLA is there to help. Our Customer Care teams engage and work to help the customer back onto plan. However, if payment defaults persist, the device will be remotely disengaged. The customer will need to top up again to re-activate the device.
Can I use my own devices and appliances with ZOLA FLEX?
Customers use ZOLA FLEX to charge their mobile phones daily, and the TV is designed to support existing decoder boxes. The ZOLA FLEX POWER product range allows customers to power their own low-power devices like laptops, TVs, fans, tablets, wifi routers with the ZOLA Inverter.
While ZOLA FLEX systems have the functionality to support other appliances, please note that our systems perform best when used alongside highly efficient ZOLA appliances. We cannot guarantee the energy efficiency or runtime of appliances that do not come directly from ZOLA.
Can I charge ZOLA from the electric grid?
Most customers find the included solar panel to be a better and free source of power than other alternatives, including their local grid. For those who do need to charge from the electric grid, a grid wall charger is available in our Customer Centers. The ZOLA FLEX POWER series includes a ZOLA Grid Charger for this purpose. Existing ZOLA FLEX customers can still use this appliance and it is available in Customer Centres.
How do I pay for my ZOLA system?
ZOLA customers pay for a ZOLA FLEX system over time with fair financing and the rent to own model known as “Pay As You Go”. Monthly payments can be made conveniently through mobile money or directly through a ZOLA Agent.
How do I refer a friend or family member to ZOLA?
Get in touch with ZOLA’s call center to learn more about our referral programs.
What is the future for ZOLA Flex?
ZOLA will continue to innovate. We continue to invest in developing our power technology and global appliance innovation and, over time, we expect to add more exciting offerings to the ZOLA FLEX product range.