The system can be transferred to a new owner under the “change of ownership scheme”. Any subsequent owner of the ZOLA System who provides proof of ownership shall also be entitled to make a warranty claim in accordance with this clause and provided;
The system can be transferred to a new owner under the “change of ownership scheme”. Any subsequent owner of the ZOLA System who provides proof of ownership shall also be entitled to make a warranty claim in accordance with this clause and provided;
ZOLA shall not be liable for a breach of the warranty if:
This warranty does not cover:
In the event of any claim by DISTRIBUTOR under the warranty agreement. DISTRIBUTOR shall notify ZOLA of the alleged defect immediately and must occur within a 30 day period from the date the claim is identified by the DISTRIBUTOR. The DISTRIBUTOR shall fill a warranty service claims request form on the warranty portal and send for prompt review and resolution. All warranty requests are reviewed by ZOLA for authentication of claims. Where after inspection the system is proven to have voided warranty conditions. The DISTRIBUTOR shall be responsible for cost of repairs or service parts replacement as the case may be. Where inspection by ZOLA proves that the warranty claim is genuine. ZOLA shall repair or replace the affected parts as deemed fit with zero service charge to the DISTRIBUTOR. The DISTRIBUTOR shall be responsible for forward and reverse logistics at all times (including custom charges and other taxes), whether claims are judged as under or outside the warranty. The DISTRIBUTOR shall also be responsible for all associated goods in transit risks for shipped systems. All shipped systems must be enclosed securely in the original packaging and all other packaging materials as deployed.
All repaired or replacement parts of the ZOLA System shall be under warranty for the unexpired portion of the relevant Warranty Period. All components or parts replaced during warranty period are not returnable. DISTRIBUTOR shall bear all the risk, and all logistics costs and expenses, associated with ZOLA Systems that have been returned to ZOLA for which there is no defect found. For a warranty service claim to be processed, it must include;
DISTRIBUTOR shall return ZOLA Systems covered by this warranty, taxes and freight prepaid to the Delivery Point or any other location determined by ZOLA after completing a failure report and obtaining a return material authorization (RMA) number from ZOLA.
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