The purpose of this information is to educate all stakeholders on the guidelines for warranty service claims.
For the customers seeking warranty claims
Step 1: Distributor – Complete warranty claims form and initiate forward logistics
Step 2: Customer Service – Receive system and enter system details
Step 3: ZOLA Service Center – Receives system, open a work order form and initiate diagnosis task and inspect system for warranty claims validation
Step 4: Diagnosis Report Communication – within 36 hours of equipment receipt
Step 5: Distributor makes a decision
Step 6: Service Center Faults Resolution Task – within 72 hours of instruction to proceed with service task
Step 7: Work completion communication to customer/Distributor
Speak to one of our friendly ZOLA experts in the way that suits you best.