The ZOLA Electric products warranty is valid for a five year period from the date of invoice against manufacturing defects.
The warranty can be extended for additional periods from 5 years upto 20 years on demand by distributors in agreement with ZOLA.
The warranty shall be limited to repair and/or replacement of faulty components. The decision for faulty component repair and /or replacement shall be taken only by ZOLA.
ZOLA products purchased must be installed within a given 12 months shelf-life warranty period under specified conditions for storage and charging. Products deployed must be registered on the ZOLA online platform by the customer or distributor within a 30 day period from the date of commissioning to be valid for warranty cover.
ZOLA products are transferable only with full compliance with terms and conditions.
The warranty is valid only in ZOLA accredited countries of operation. Where the product is installed, commissioned and managed by ZOLA accredited technicians.
The customer or distributor shall be responsible for logistics cost for products with validated warranty claims having issued Return Merchandize Authorization (RMA) form and identity number shipped with the products. Logistics cost, component repairs and/or replacement, service charges and taxes are associated with out of warranty period.
Exceptions to this warranty are breach conditions below:
Speak to one of our friendly ZOLA experts in the way that suits you best.